Cybersecurity
Security automation and SOAR
Automation should remove the dull parts of investigation, such as lookups and copying data between tools, and leave decisions to people. We build playbooks with approvals, logging and a way to switch them off.
The problem this service solves
Analysts spend much of an alert gathering context: who is this user, is this IP known, has this host alerted before. These steps are repetitive, quick to automate and carry little risk. Response actions such as disabling an account are the opposite: faster is attractive, and mistakes are costly.
We start with enrichment, add automation to triage, and introduce response actions with approvals, rate limits and rollback.
What is in scope
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Use-case selection
Rank candidates by volume, risk and ease. Phishing, identity alerts and endpoint isolation are common first choices.
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Enrichment
Pull context from identity, asset inventory, threat intelligence and past cases into the ticket.
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Response actions
Disable account, revoke sessions, isolate host, block indicator, with approvals and limits.
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Safety design
Rate limits, exclusions for critical accounts and systems, rollback steps and a kill switch.
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Integration
Connect SIEM, EDR, identity provider, email security and ticketing.
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Testing and monitoring
Test with synthetic cases and monitor playbook runs for failures.
How the work runs
Pick
Choose use cases.
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1
Process mapping
Write the manual steps first. Automate what is understood.
Build
Make it small and safe.
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2
Playbook development
Build with approval gates and logging.
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3
Testing
Run against test data and historical cases.
Operate
Keep it reliable.
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4
Rollout
Start in recommend-only mode, then enable actions with approval.
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5
Review
Track outcomes and adjust or retire playbooks.
What you receive
- Prioritized use-case list
- Working playbooks with documentation
- Safety and rollback design
- Integration configuration
- Test cases
- Operations and monitoring guide
Tooling and technique
Tool categories describe how we work. They are not a claim of vendor partnership or certification.
Standards we map to
Mapping findings to a framework is not the same as certification against it.
Before we start
What we need from you
- Documented manual procedures for the target use cases
- API access to the connected tools
- A decision on which actions can be automated and which need approval
What this service is not
- Fully autonomous response without human review
- Automation for processes nobody has written down
What changes afterwards
- Alerts arrive with context already attached
- Routine steps take seconds instead of minutes
- Automated actions are logged and reversible
Questions people ask
Is automated response safe?
It can be, when it is designed carefully: approvals for destructive steps, exclusions for critical accounts, rate limits and a switch to disable. We begin with enrichment and add response in stages.
Do we need a dedicated SOAR product?
Not always. Native playbooks in your SIEM or workflow engines often cover early use cases. We recommend a dedicated product only when the volume or complexity justifies it.
Related
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SOC engineering
Design the people, process and tooling of a security operations function: tiers, escalation, playbooks, metrics and the tooling stack.
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Detection engineering
Design, write, test and maintain detections tied to specific attacker behaviors, with false-positive control and documented response steps.
Need to understand your security exposure?
Speak with a security expert
Talk through your environment and goals. We reply to scope the work before anything is tested.
Speak with a security expertPlan an assessment
Answer a few questions and get a structured preliminary scope you can send us.
Use the plannerUnder attack right now?
Call the US office and tell us what you are seeing. Do not wait for a form reply.
Incident response