Managed services
Cloud and infrastructure operations
Cloud estates need steady care: patches, backups, cost review, access reviews and someone who responds when an alert fires. We handle defined operations under clear terms.
What organizations bring us
After a migration or a build, the operating work starts. Patching, certificate renewals, backup checks, cost drift and alert noise fall to whoever has time. Without ownership, small issues become incidents.
We agree which operations we run, how we get access, what we alert on and what we report. Changes to your estate follow your change process.
Three areas
-
Cloud operations
Monitoring, patching, backup, identity reviews, tagging and budget alerts in AWS, Azure and Google Cloud.
-
Infrastructure support
Servers, storage, networks and virtualization, on-premises, colocated or hosted.
-
DevOps support
Pipelines, runners, clusters and tooling kept current and healthy.
Operational tasks we can take on
-
Monitoring and alerting
Dashboards and alerts tied to runbooks and owners.
-
Patching and updates
Operating systems, container images, cluster versions and database updates, in agreed windows.
-
Backup and recovery
Backup configuration checks and scheduled restore tests.
-
Cost review
Monthly review of spend against budget, with right-sizing suggestions.
-
Access and configuration review
Periodic review of privileged access, configuration drift and policy exceptions.
-
Incident handling
Triage, restore, communicate and write up causes.
-
Infrastructure as code upkeep
Module updates, drift detection and review of changes.
-
Capacity and performance
Trend review and capacity planning.
Taking over operations
- 1
Baseline
Review accounts, networks, access, monitoring and documentation.
- 2
Fix the basics
Close the gaps that will cause incidents: backups, alerts and access.
- 3
Agree runbooks
Write the steps for common issues and approve them together.
- 4
Operate
Run the agreed tasks and report monthly.
- 5
Reduce toil
Automate repeated work and retire noisy alerts.
What you receive
- Operations baseline report
- Runbooks
- Monitoring and alert design
- Monthly operations report
- Recovery test records
Consultants we place
Staffing is a separate engagement from project delivery. You can use either, or both.
-
Cloud operations engineer
Runs day-to-day cloud operations.
- Cloud consoles and CLI
- monitoring
- scripting
-
Systems administrator
Supports servers and virtualization.
- Linux
- Windows
- storage
- networking
-
DevOps support engineer
Maintains pipelines and clusters.
- CI/CD
- Kubernetes
- infrastructure as code
Managed support options
- Agreed coverage hours and escalation path
- Runbooks in your repository
- Least-privilege access with named accounts
- Monthly operations and cost report
- Quarterly review of risks and improvements
- Restore test results
Related technology
Listed as technologies our team works with. This is not a statement of partnership or certification.
Questions people ask
Do you provide around-the-clock monitoring?
Coverage is set per engagement. If you need after-hours response, we scope how it would be staffed before agreeing to it.
Do we keep admin control?
Yes. We use named accounts with the access you approve. You can review and revoke it.
Is cloud security monitoring included?
Configuration and posture reviews can be included. Detection engineering and incident response are separate security services.
Related
-
Managed services
Ongoing support for applications, ERP, cloud and infrastructure under agreed scope, hours and reporting.
-
Cloud
Cloud strategy, readiness assessments, migration, landing zones, governance, FinOps and operations on AWS, Azure and Google Cloud.
-
Cloud and identity security
AWS, Azure and Google Cloud security, Kubernetes, DevSecOps, Active Directory, Entra, privileged access, identity governance and zero trust.
Have a technology challenge? Let’s work out the approach.
Discuss a project
Tell us the current system, the target and the timeline. A technical lead replies to talk about scope.
Start the project briefRequest technical talent
Need consultants inside your team rather than a project owner? Send the requirement.
Request talentBecome a partner
Delivery firm, staffing supplier or consulting partner? Register your company.
Register as a partner